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FAQ

Shipping and delivery

In Italy, with the exception of Calabria, Sicily and Sardinia, delivery times are 1-2 working days.

For Calabria, Sicily and Sardinia the times extend to 2-3 working days.

For all the other countries we guarantee a time of 3-4 working days.

To view the cost of shipping in your area you can click on this link.
Exclusively in Italy, by sending us a request via email, it is possible to select the stop deposit at the nearest MBE store. To find the point closest to you click here. For all the other countries it is not possible to select a collection point.
See the delivery costs page to see if we ship to your country.

No, due to pandemic, couriers do not guarantee delivery at specific times.

Yes, all products within the order will be delivered at the same time

Returns and Refunds

You can write an email to info@gocceditalia.it to make the return (if the product has not been opened) and ask for a replacement.
You can write an email to info@gocceditalia.it to ask for the replacement.
You can write an email to info@gocceditalia.it to ask for missing articles to be sent.
You can write an email to info@gocceditalia.it to indicate the desire to make the return. Only sealed and well preserved products can be returned.

14 days from receipt of the returned goods if closed and well preserved.

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